Return & Refund Policy

At LiHealthy, we stand behind our products and want you to be 100% satisfied with your mobility solution. If you need to return an item, please review our policy below.

30-Day Satisfaction Guarantee

🔄 Eligible Returns:

• You may return your unused, like-new product within 30 days of delivery for a refund.

• Original packaging and accessories must be included.

⚠️ Non-Returnable Items:

• Used or damaged products

• Custom-made or special-order items

• Opened hygiene-related accessories (seat cushions, etc.)

Return Process

Step 1: Request a Return Authorization (RA)

📧 Email Us:

• Send your return request to lihealthy243@gmail.com with:

  • Order number

  • Product name & reason for return

  • Photos (if damaged/defective)

⏳ RA Processing Time:

• We’ll respond within 1 business day with return instructions.

Step 2: Ship Your Return

📦 Packaging Requirements:

• Use the original box with all protective materials.

• For lithium batteries: Power off & secure in original packaging.

🚚 Return Shipping:

• You are responsible for return shipping costs.

• We recommend insured tracking (UPS/FedEx).

Step 3: Inspection & Refund

🔍 Inspection:

• Returns are checked for damage/missing parts.

• Restocking fees (5-40%) may apply if packaging is opened or missing parts.

💵 Refund Issued Within 7 Days

• Refund method: Original payment (minus fees).

Damaged/Incorrect Items?

❗ Inspect Immediately Upon Delivery:

• If damaged, refuse delivery and contact us at lihealthy243@gmail.com.

• If wrong item shipped, email us within 3 days for a free replacement.

Special Cases

🔋 Lithium Battery Returns:

• Must be fully discharged & securely packaged (safety requirement).

🏷️ Restocking Fees:

Questions?

📩 Contact: lihealthy243@gmail.com
⏰ Response Time: 1 business day